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Dear Customer,

I would like to apologize if i am unable to serve you. Due to my cost of serving including transport, time, spare part and so on. I may be losing time & money for doing a service. May be you don't believe it. But IT supply company don't absorb credit card processing fee. And they are charging 3% processing fee is the prove for very low margin, as 3% of RM1000 is just RM30. If, they are able to absorb it. Then i want to tell you, they are making money from you. You are not getting a best buy. And whenever you buy from Low Yat Plaza & Imbi Plaza, they won't deliver FREE to you, they do outdoor service for RM150 minimum, and only when they are able to. Because high volume sale will profit them.

/Keanu aka Adam
(P/S: My last position in IT line back in year 2002, my company charging RM80/hour.)

Link: Standard Service Charges Price List by PUKM 电脑维修价钱表

亲爱的客户，

让我对您说声对不起，如果我没有办法为您服务。这是因为我的服务成本，包挂运输，时间，部件等等。有时我浪费时间，还要损失成本。可能您会不相信。但是电脑销售公司不吸纳信用卡处理费就是低利润的最佳的证明。RM1000的处理费只是RM30。如果您告诉我它吸纳了处理费，那很简单，您买贵了。还有，您在Low Yat Plaza和Imbi Plaza购买电脑。他们不会为你免费运输电脑。他们的出门维修费是从RM150算起，还要预约。因为低利润，高销售量还是赚钱的。

/Keanu aka Adam
(备注：在2002年时的我最后一份IT工作，我的公司的出门维修费用是RM80每小时。)